Friday, September 26, 2014

Sometimes the best lessons are the human ones



Teaching isn’t just reading, writing, arithmetic. Kids aren’t just numbers.   

Here’s what I mean. 

Early into this school year, a couple of students chose to fool around during the Pledge of Allegiance, which comes over the intercom most mornings, about fifteen minutes into the school day. The class stood, and most of the kids were quiet. They followed my lead when I put my hand over my heart. They mumbled along when I recited the Pledge along with our assistant principal a couple of floors away.

Then there was this small itch of a group that chose that quiet, solemn time to giggle, whisper, shove. 

Last time I checked, the Pledge and why it’s important wasn’t on any state test I’ve had to administer. I’m not teaching Social Studies this year, which focuses mainly on geography at my grade level anyhow, so technically, I wasn’t required or expected to spend any part of the school day talking with the kids about our flag and why we respect it. 

But I put my planned lesson on hold and spent a while talking about our flag. First I yelled a bit though, starting with a killer teacher eyeball and a deep and guttural “How dare you.”

Then I made my kids cry.

I told them about Anthony, a student I had one of my first years of teaching. Best. Kid. Ever.

Great smile. Sparkling eyes. Polite like you dream of.

Anthony had some big-time learning difficulties but he never gave up. He always smiled. He always tried the hardest. He was the kid I picked for errands, because he was more responsible than most adults I know. He never missed a day of school. He never once had to be directed to pay attention. I gave him some big award at our end-of-year recognition ceremony. Most Improved maybe? If there’d been a best kid ever award, he would have gotten it, hands down.

We kept in touch through his junior high years, then high school, where he wrestled and played varsity football, was elected a class officer, was adored by all his classmates and teachers, and further developed his immense talents in graphic design.

After he graduated high school, Anthony enlisted in the Army. He was sent to Iraq and went proudly. I don’t know how long he was stationed there before tragedy hit. I think it was several months, enough time for him to forge deep bonds with his fellow soldiers.  

One day, while acting as a landmine lookout on the lead tank in a long convoy, he was blown up. He woke up days later in a hospital in Germany. He’d been wedged under the tank for about a half a day. He learned that his best friend had died in the attack. Anthony will tell you even today that he wishes he’d died instead of his friend. He carries a lot of guilt on his broad, young shoulders.  

We’d lost touch in the years after Anthony graduated high school.  I only learned about his travails a few years ago, when he was driving through the neighborhood and on a whim stopped in at school to visit. He showed me where they’d had to graft skin over the burns on his arms, back, and stomach. He told me about the six months he spent stateside in a hospital outside Washington, where they told him he’d never walk again. He bragged about how he’d proved the doctors wrong. As soon as they told him he wouldn’t walk again, he was determined that he would.

His eyes clouded over a little when he talked about how there have been bumps in the road. There was anger, substance abuse. But now he’s doing better, so well in fact that he was honored by his rehab facility for overcoming the psychological and physical hurdles that had been thrust in his path. He even went to the White House once and got a medal from the President for being such an outstandingly positive role model for his fellow wounded warriors.  

Among other, many other things, I told my students I said that when they talked during the Pledge, it was like they were telling Anthony that what he’d gone through didn’t matter and that they didn’t care at all that our brave men and women all over the world, were putting themselves in dangerous situations so that they, these kids, could have a safe life.

Just so you know, when I told my students about Anthony, I held back on some of what I’ve just written. I have to be careful about boundaries and I have to align what I say to what is appropriate for their ages.

I told the kids whenever I say the Pledge, I always think of Anthony and thank him. I suggested that maybe they could think about Anthony too.   

When I was done, the kids asked some questions and started sharing about their own families. Turns out many have family members serving in military organizations, some with the US, some in countries in South America, Central America, Africa, Asia. As students spoke, their classmates sat tall, asked questions, responded appropriately. The room was alive with kindness, curiosity, shared passion.

Since then, you don’t hear a peep in my room during the Pledge. The kids enunciate as they say the words. Sometimes they search out my eyes and pat their heart area a little to show me that they understand.

This class I just wrote about? It’s every class I’ve had going on ten years. Anthony is in his 30s now, married with a couple of kids. I tell his story because I need to. It’s my way of thanking him for being so brave and willing to make the ultimate sacrifice for me and for our country.

Every single time I've told this story, the class responds the same way: hushed silence, sniffles, then a tentative question, then another, then sharing, lots of sharing. What we all get out of it is largely immeasurable but supremely important: clarity, respect, unity, appreciation, a sense of a bigger world than us out there.

Sometimes, the most important lessons don't come in expensively prepared curriculum guides. And there’s a lot about kids that you just can’t measure.  

Sunday, September 21, 2014

Charter Part Too Much: In Which I Release the Kracken


Before they were Charter techs. . . 

I eagerly looked forward to a visit today from yet another Charter tech, who I immediately associated with Harry Potter dementors, due to his incredible aptitude to suck out, ever so excruciatingly slowly, any hope I had of getting internet from Charter sometime this century. 

He arrived in a cloud of cheap cologne/ despair. The visit went something like this: 

I take five minutes to explain all that I’d dealt with all week, including that I am beyond irate and that once I used to be a nice person but that person died last Wednesday, during a five-hour wait for a tech that apparently never existed. 

He looks at his clipboard and his eyeballs move a little, so I know he’s conscious. 

“Says here there’s something wrong with the modem.”

“The router. The router. I just got finished telling you. It’s the router.” I cough. And cough again. The stench is killing my soul and nasal passages. 

“Oh, yeah.”

I lead him down to the dungeon of terrors AKA where the cats sometimes sleep and the router purrs and winks. I wonder if we’re all pawns, insignificant players in some big cosmic joke being perpetrated  upon us by the head honcho of the great cable company in the sky.  Perhaps this is all some sort of a test.

The Master D pulls out his cell phone. He pushes some buttons. “Says here I can get online. It’s not your router.” I cough again. Three cats cough in reply. 

I explain again about being on the phone with Charter for not one hour, not two, but two hours and TWENTY MINUTES yesterday, whereupon the kind and patient soul on the other end of the line, determined the router was being an asshole, or as she put it, defective. 

Hence, today’s appointment. To replace the defective router. I say this slowly so he can take the time to absorb each word. 

He says she’s wrong.

I think about all the time I wasted on the phone yesterday with that soulless, heartless succubus. I am in danger of swooning due to the tidal wave of broken teenage dreams flowing from Doofus’s pungent, open pores. I step back and suggest we go to the kitchen and double-check on my computer, which is near a fan and several open windows. 

He follows me upstairs. I am impressed by his ability to walk upright, but rather than compliment him, I cough. 

At my computer, he pushes a couple of buttons and says, “Yeah, it’s your computer.”

I beg to differ. 

“I’m telling you it’s your computer.”

I say I want my old machinery back. Everything worked just fine on Tuesday, before the moron at Charter fucked up my account. I don’t use words like moron or fucked up with the big D. Not yet. 

He says he doesn’t have my old machinery and I can’t have it back anyhow because he doesn’t know what I had. 

I politely point out that most companies keep records on stuff like that. They’re called inventory records. We can make another appointment and he can bring it all back. He looks at me like I have five heads, so I add, “I mean really. My internet was fine until that idiot at Charter changed my billing. It is NOT my computer. I am sure of it.” 

In truth I wasn’t totally sure, but I’d been on the phone the day before with a nice lady for one hundred forty minutes who put me and my computer through all kinds of calisthenics and only then determined that I in fact needed a new router. She seemed competent. Surely, I hadn’t wasted an entire Saturday morning for naught? Plus, this guy had been in my house all of six minutes, if that.

I cough. I give him my best are you sure you want to go there buddy boy look.

He blinks. He goes there. “It’s your computer.”

I realize at that point, that this has all most definitely been a test sent down from ye technology gods to see if I can go a whole ten minutes with a Charter person and refrain from swearing. I fail.   Awesomely, I might add.

“You’re full of shit,” I say. 

Mr. Smells Like Decomposing Teen Spirit puts his phone to his ear. He walks from the kitchen to the dining room to the living room and then out the front door. He gets into his van. He starts it up. He drives away. I am momentarily concerned that our state laws are so lax. This guy makes ME look like a tech genius. With an IQ like that, he has no business driving.  

Then, as fresh air replaces the taint of dying hopes, I think more clearly: Crap. What if it IS my computer?

I close the windows. I shut off the stove, the fan, load the computer into my bag, and hop into the car. I drive the two miles to Best Buy. I wait in line for a Tech Geek. He is sweet. He smiles a real smile. He is surrounded by goodness and light. He doesn't stink to high heaven. 

I explain my tale of woe. I come clean about the full of shit part.

He says exactly what I need to hear: “Do you have any idea how many Charter customers we get who have the exact same issue?” He’s not talking about my anger. He’s talking about Charter blaming it all on me, and by me I mean all of us Charter customers who end up at Best Buy because idiots like smelly tech guy blame their incompetence on the customer.

“I dunno,” I say. “He could be right on this one.  I’m not exactly Bill Gates when it comes to computers” or something equally erudite that doesn’t involve the use of swear words.  

“See. It’s not your computer,” he says.

Yup. In the amount of time it takes for me to say I’m not good with computers, the Best Buy Geek Squad guy gets my computer connected to the store internet.

“Nothing wrong here,” he says. “Your computer’s in great shape.”

“So you’re saying that I can access my computer from any internet? Yours? Starbucks? Anywhere?”

“There is absolutely nothing wrong with your computer. Nothing whatsoever. You have excellent connectivity.”

I ask him if I can give him some money or maybe my credit card.  Like a true superhero, he declines any temporal reward.

As I exit, I tell the store manager to give that guy a raise. “He’s the only tech person who’s actually been able to help me all week,” I say.

“You must be a Charter customer,” the manager says. He nods, knowingly.

In the parking lot I am on the phone with the dumbest Charter customer service rep ever. We talk for a half hour, mostly about how he can’t schedule another tech appointment for me because his records show I still have an “open work order” which apparently means that Drakkar Dipwad never finished his paperwork after he left my house.

“For all I know, the tech might be coming back to your house with more equipment.”

I assure the guy, who speaks slower than my grandmother did when she was at her worst and having trouble forming even the most basic of thoughts and sadly I kid you not here by the way, I assure the guy that Mr. Death by Stink will not be returning to my house. We go through a routine that would put Laurel and Hardy’s Who’s on First act to shame only it’s truly not funny.

I ask to speak to his supervisor and he puts me on hold. I get in my car and drive home. I am in my house on my computer STILL on hold – yup, a half hour, when my brain finally kicks out of default-to-victim mode and I hang up and call again.

The next guy is polite and patient. Five minutes later I have yet another tech appointment. This time I make sure it’s with the regional supervisor. I’ll settle for no one else.

Absofuckinglutely. No. One. Else.  

Though I do get pleasure out of writing these updates – it’s a great way to burn off steam -- all I really want is what any customer wants: respect. Maybe tomorrow I’ll finally be treated with some semblance of professionalism. Stay tuned.

Total hours dealing with Charter, including waiting on hold, waiting for Wednesday's no-show guy, and trip to and from Best Buy: 13+, over the course of five days. Talk about sinful.

Saturday, September 20, 2014

Dear Charter, I Hate You



The problems began five days ago, on Tuesday. I got home from work and checked the messages on my land line and found the usual couple of robocalls. Sometimes they’re from earnest politicians who urgently need my vote, sometimes they’re contractors apparently unaware that my recent annual raises of just one percent to two percent have been nuked into oblivion by price surges with all my necessities:  heating oil, groceries, real estate taxes, gas, beer, wine, gym membership. Every now and then it’s a thick-accented voice  -- Ghana? Russia? Colombia? -- telling me I’ve won a condo, car, or a bajillion dollars and need to call back fast, like yesterday, to confirm my blood type, credit card, third cousin on my mother’s side’s middle name. 

I finally took some action. Did what I’d been reminding myself to do for months now. I called my local cable company, Charter, to cancel my landline. I have better things to spend that $19.99 on I told the young guy on the other end of the phone. 

He asked if I really truly honestly wanted to lose the line. I admitted that my elderly parents sometimes forget to call my cell phone number. That’s the only reason I’d held onto the landline for so long, but the last few months they’d gotten better at leaving messages at both numbers. 

The kid asked if I’d hold onto my line if he could get me a discount on my entire bill. 

I said yeah, that would be great. 

He looked up my account information and his voice got all rushed and high. He was obviously quite excited.
“Ma’am, because you’ve been a Charter customer for nigh on twenty years, I can lower your bill by twenty dollars AND let you keep your phone.” 

He was so happy I couldn’t bring myself to use the mean voice I reserve especially for those who call me ma’am. I said that would be great and by all means go ahead and change that gosh darn bill so I could start saving. 

That young ‘un was so happy. I couldn’t help but feel all warm and fuzzy. I’d made his day. 

An hour later, the internet went out and in the five days since, I have developed a close and personal relationship with Charter’s computerized telephone lady, that bitch. 

Tuesday I was patient. I listened to her whole message and even answered yes and no to her 50,000 yes and no questions. Since Wednesday, though, around my fourth call, our conversations started to go something like this. 

Welcome to Charter. . .

CUSTOMER SERVICE

How can I. . . 

BITCH. I said CUSTOMER SERVICE. 

Okay, let me see if I can help you. First. . . 

JESUS CHRIST WILL YOU JUST FUCKING GET ME CUSTOMER SERVICE

For sales press one, for internet, press two. . .

TWO! AGENT AGENT AGENT AGENT AGENT AGENT AGENT 

Thanks! Let me connect you to an agent. . .



How does one go from mild-mannered client to psycho nutcase? 

It doesn’t take all that much. In fact, you can become a nutcase too. Start by calling to cancel phone service. That, apparently, is when the magic starts to kick in. My service was fine until that nice phone call with that sweet young man. 

Wednesday
Rushed home from work. Tech guy was waiting. We enter the house and discover that the internet, out the entire evening, is working. He fiddles around with some cords for about 15 minutes. We talk about the school system in his town. He leaves.  

Half hour later, the internet goes out. I immediately call customer service. I am still polite. Customer service says the tech is still in the area. She’s going to have him turn around. She assures me that he will be back. 

I wait an hour. I call again. No record of my previous call. I explain situation. Customer service rep seems to have some internal processing issue, because she starts asking me questions I’ve already answered. I ask for her boss. I wait five minutes. The boss apologizes and says someone from dispatch will call me right back. 

I wait another hour and call back. It’s about now that I realized being polite to a computer wasn’t getting me anywhere. The magic key that opens the customer service door? At the top of your lungs yell: AGENT AGENT AGENT. I add in lots of swear words too. I’m not sure if the swearing helps or not, but damn, it feels so good.  It’s now 7:30. I’ve been waiting four hours now for the tech to return. 

I get another young guy on the phone who tells me no one will be out that night. Gee whiz. Sorry. He sets an appointment for the next day. I ask to speak to his boss. I wait. I tell the boss exactly what I think of Charter. I speak to him as though he is the most vapid answering machine in the world, except I leave out the word AGENT. 

Thursday
I re-arrange my life to be home for the tech. He takes a look at my equipment, another look at my account information, and announces that I need a new modem and router because I switched plans on Tuesday. I tell him there’s some mistake. All that was switched was the billing. I. Did. Not. Switch. Plans. 

He tells me that, in fact, I did. Surprise! On top of that, my old equipment doesn’t work with the new plan. I point out that Wednesday’s tech didn’t mention anything like that. 

He shrugs and says he doesn’t know why the guy didn’t tell me, but I absolutely need new equipment. He tells me he can put in the new stuff quickly, no worries. And I’m aware that the new router will cost $45, plus an additional five bucks a month, right? 

Even I am impressed by the variety and richness of the swear words that erupt from my mouth, because no, I was not aware of any of this.  After the verbal diarrhea subsides, I explain that when I changed plans on Tuesday, it was to SAVE money, not spend more. I wasn’t given a service upgrade. I was getting a price cut. 

The guy shrugged. He said sorry, but I was given poor information. 

Ya think?????

Luckily, he got Charter to pay the initial $45. But still, now my monthly savings would go down from $20 a month $15, due to the new five buck fee.  

Friday
Every morning, I dutifully read my work email before I leave the house. I also check the local newspaper to see what latest absurdity our inept local leaders have managed to embroil themselves in. I read facebook, my home email, the New York Times, the Washington Post, Buzzfeed, Cracked, any new videos that make fun of Kanye West, gun addicts, poor spellers, the NFL. 

Five minutes into my daily morning schadenfreudefest, the internet dies. A half hour phone call and much restarting of the computer later, it’s back. I get home and use it for an hour or so. Then it goes out.  

Today
Turns out my new equipment, the machinery they needed to install because I have a new plan because I called to drop my phone service? Well, it’s defective. 

Luckily, I used up just a tiny portion of my morning to get this figured out. Only two hours and twenty minutes. 

Though Charter agrees that the error is on their end, though Charter deeply apologizes for turning my connectivity inside out for the last five days all because I wanted to save some money and drop my phone, though Charter understands that I am greatly inconvenienced, no one can get out to my house to replace the defective equipment until tomorrow. 

So, to use my internet today, I have to unplug the Ethernet cord from the router, and replug it into my laptop. Which means I get to sit on a box in my dark damp smellar I mean cellar, if I want to go online. Luckily, the inept politicians in my city will likely still be inept tomorrow, I can check my email on my phone, and though it’s not full screen, I can still watch videos of stupid people doing asinine things. 

I asked today’s customer service rep what plans Charter had in place for reimbursing me for my time spent waiting around, talking with them on the phone, re-arranging my life. 

She told me they could give me a courtesy credit. That means they don’t bill me for the internet on the days I haven’t had it. She said she could only do that much because in order to give me a courtesy credit – might want to rethink that title, Charter -- she needed evidence. All she has on her end is the part about the machinery not working. So she’s crediting me a total of about $12 because I’ve hardly had internet since Tuesday. 

Hey Charter, you want proof? Here’s four pages of proof.  Your mistakes, starting with your idiot guy on Tuesday who “helped” me, are here for everyone to see. You took about 11.3 hours of my life this week. And that only includes the amount of time I spent with you on the phone or with one of your techs here at my house. When you factor in the re-arranging of my schedule not once but going on FOUR times in order to be home for your tech? Well, I think I’m worth a hell of a lot more than that. 

Free service for a month? That’s a start. 

Deepest apologies for totally screwing me starting with that great “savings” on Tuesday? That should be coming forthwith. 

Now, for everyone else who sees this. . . I hope that if you find my story compelling that you will share it. I’m stuck with Charter because it’s the only internet service in my town. But maybe you don’t have to choose Charter. Maybe you have other, better options. Read my story. Tell your friends. Give your had earned cash to a company that respects you and takes care of  you. Go elsewhere. Please. You deserve better. I do too.
(Sorry if any typos. Can’t type anything lengthy in my cellar-- poor lighting and no elbow room -- so I can’t double-check with my online dictionary.)

Sunday, August 24, 2014

Leaving Lola



I recently returned from driving for six days, 2,500 miles, from my digs on the East coast, to the heartland and back. With me for half the trip: one daughter, a stressed out cat, numerous card board boxes, a beat up desk chair, several road maps, a carton of puppy pads. 

I sat alone in the front seat the whole time.  I drove back myself, but on the way out, my daughter opted for the back seat, so she could comfort her cat.  Most of the time, she kept the pet carrier door open and the kitty, Lola, sat unblinking, drool icicles hanging from her panting jaw, one tiny paw and sometimes two touching my daughter’s knee or hand. I’d steal peeks at them in the rear view mirror, and would catch the both of them napping; my daughter, her head and shoulders leaning on the carrier, long dark hair curtaining much of her face, the kitten subdued for now and half-released, soft front paws and chin on my daughter’s knee,  tummy and back side still trapped within the confines of her puppy-padded temporary plastic home. 

The few times we stopped at rest areas, my daughter and I would take turns running inside to grab coffees and stale snacks.During my daughter’s turn, I’d open the back door and kneel next to Lola. I'd coo that it would all be okay.  Sometimes Lola would blink or mew or move to the back of the carrier. Sometimes she’d attempt to crawl out, head down, ears back, and I’d have to pet her soft chest, scratch behind her ear and ease her back in. I’d apologize and say this wasn’t my idea, bringing her all the way out here. I knew she had issues with traveling. I’d been the driver when we’d taken her from her first home in DC and driven north for eight hours, from one daughter's place to another.  I’d seen and smelled the evidence of her stress, hence the puppy pads. She knew, I hoped, that I didn’t want her to leave and that she was always welcome to come home and that my home would always be her home. 

Mostly Lola sat and stared straight ahead, which is not all that much different from what I did during our twenty-hour drive from the Berkshires through Buffalo, Cleveland, Chicago, Davenport and then Des Moines. Sometimes I sang, but mostly I sat and listened to music, while I tried to drive fast, a few miles over the speed limit at least, but not so fast that a cop would pull us over. 

On our two overnights on the way west we stopped at pet-friendly hotels. There were few choices in the eastern part of the country, but it seems nearly every place in the Midwest was open to cats and dogs.  We’d release Lola from her carrier as soon as we entered our room.  After being cooped up eight or nine hours, she was eager to escape but tentative too. You could see she was unsure about lots of things.  She’d sniff around at baseboards, would hide whenever we opened the motel room door. Not once took her eyes off us.

She’s not normally a needy cat. At her old home, which was my home when my daughter was away months at a time on law school internships, she’d settle herself at the foot of my bed, curl up like a black and white shrimp, and stay that way until midday or until I shook the treat bag. She spent most of her waking hours watching bunnies from the front window or lolling on sun patches on the living room floor or piano bench, or scratching up the leatherette hassock.  She enjoyed her chin scritchy-scratchies as much as any other cat, but preferred them on her own terms, which meant while she sat on the bathroom vanity watching water stream from the faucet into the sink. She loved ordering me around and would let me know exactly when the litter box was beyond using by head butting my knees or tripping me.

Those nights in the motels, her desire for attention was relentless. In addition to the mandatory petting by the constant stream of sink water, she played ultra runner, climbing us for hours like we were racescapes as we sat on our beds reading or watching television.  She stayed up all night both nights, pawing at our legs, head butting shoulders, licking faces and fingers.  I didn’t sleep well. I knew she was stressed and, being a bit cat co-dependent, I was stressed for her.  

Getting her into the carrier those travel mornings took some careful planning involving one patient human (my daughter), one stressed out mess (yours truly), one frantic, incredibly gymnastic feline, a cramped bathroom with door shut, numerous towels, cat treats, and much readjusting of animal and people body parts.

When we arrived at my daughter’s apartment, Lola’s new home, the kitty took off like a rocket the second we opened her wire door.  We found her several minutes later, flattened and fearful, in a space so tiny it would cramp a mouse, under the leather couch in the living area.  We let her be. She needed the time to decompress. 



Lola settled in to her new home pretty quickly.


I set my backpack and laptop on the floor by the coffee table and took a look around for myself. The walls were pretty bare which is typical when you’re just starting out and you’re in a new place and working all the time. On one wall was a watercolor portrait of Lola, that my daughter had made from a photo I’d sent her months back while she was out here on her second law internship in this city.  Over the fireplace was a poster of the internet meme Grumpy Cat, posed like the Mona Lisa.  My kid definitely has her own unique sense of decorating style. 

There were a couple of homemade mobiles dangling from the ceiling, in the space separating the kitchen breakfast counter from the living room. When I looked closer I had to smile. The last visit home, right after she graduated law school but before she flew back to Iowa, my daughter had spent a day going through a bunch of storage containers loaded with old photos and other memorabilia.  I saw now that she’d taken a bunch of photos from home, taped them back to back, then glued string on and made vertical, twisting memory books. Most of the photos were quite old, taken when she was just a toddler. There were pictures with her sister, her dad, her grandparents, some cousins, but none with me. 

I asked her about that. 

“I know,” she said. “I looked but I couldn’t find any pictures with you in them.”

That night, while Lola explored new window sills and found new box spring holes to call her own, I took my daughter and her friend out for barbecue.  The next day, after a long run on the quiet trails that bound Des Moines, we visited the Iowa State Fair.  We saw a life-sized cow made of butter, mall-sized barns, each one devoted to a particular animal: horses, cows, goats.  We bought lots of fried foods on sticks.  I ate two deep-fried Oreos.  We took tons of photos and I even made sure I was in some of them. It was a wonderful day. Plus, I didn’t have to drive once. 

There's nothing halfway about the Iowa way to greet you. . .


When we returned from the fair the sun was setting and the sky was beginning to cloud up. I started packing my things and mentally getting ready for the next morning, and that long lonely drive home. I stopped to check my email and read that Robin Williams had killed himself.

I looked everywhere for Lola after that, and found her in my daughter’s room, sitting on the window sill, looking out at the traffic speeding by on the access road on the other side of the parking lot. She barely moved when I scratched her chin. She ran under the bed when I started talking to her. I didn’t see her the rest of the night.  

The next morning I finalized my route and packed the car. I hugged my daughter and looked for Lola one more time. My daughter said Lola had slept next to her all night. She seemed really happy in her new home. I found Lola under my daughter’s bed but she wouldn’t come out when I called. I lifted up the bedspread so she could see me while I talked. I told her I didn’t blame her. I figure she thought I was going to try to put her in the carrier and take her on another long ride. I told her I understood what she was going through. I hadn’t enjoyed the trip much either, but the only thing constant is change. I said I wished I was staying.  I promised I’d come back to visit soon. I told her I loved her.

I pretty much said the same things to my daughter before I drove away.  

Des Moines is a beautiful city. As I drove on the highway that took me through town and then to Route 80, over the Mississippi River and into Illinois, I thought about what I’d seen during my short visit: a clean downtown area, pristine streets and sidewalks, shaded running trails that border horse farms and pure, bubbling streams. My daughter has no immediate plans to move back east, which she sees now as dirty and crime-ridden.  She’s made that clear. 

I remembered other separation times similar to this. I remember moving her in to her first apartment, a rodent-infested, ridiculously overpriced studio near the Brigham on Mission Hill. I remember her first college move-in. That had been a horrendous weekend. Both daughters and I packed the car up after I’d taught all day. Then the three of us drove in to Boston that Friday night of Labor Day weekend, in rush hour traffic, alongside all the tens of thousands of other parents and college students.  We stayed long enough to move her in but then had to say good-bye, drive home, repack the car . The next morning, my older daughter and I drove another eight hours in order to get her to school and settled in for her senior year, then I drove back alone. That had been a dreary, lonely drive back but not nearly as bad as that first drop off, when she was a new freshman.  

That had been eleven years ago, that very first freshman move. I was a stressed out mess that whole week before. My mother finally had enough of me and shut me up with some sage advice. I still remember what she said. I thought about her words as I drove home last week, making my way past rolling fields of corn and soy, past Motel Six billboards and advertisements for mega churches, all-you-can-eat buffets, adult video stores. I saw distant silos and sprawling farmhouses, one great lake, then another, meandered through pine forests and over fairy tale hills, then finally finished on the rutted crowded, ill-mannered highways of my own home state.

My mom had reminded me to put things in perspective. I was moaning and groaning, whining, because my oldest, still my baby, just a young recent high school grad, was moving nearly five hundred miles away and I’d hardly see her for the next four years. My mom told me I needed to snap out of it. “She’s not going to Afghanistan, not dealing with chemo, not headed to jail. She’s going to college.  A great college. Don’t you know how lucky you are?” 

I kept thinking of that time and my mom’s words as I headed east. I thought of her and my dad and how I'm so glad to still have them. Sometimes I’d block everything out, and concentrate on listening to music and singing along. Sometimes for variety’s sake, I’d search out the comedy stations. I got to hear one of Robin Williams’s stand-up routines. I laughed so hard I started crying and then I just cried. Then I avoided the comedy channels for awhile. Instead, I spaced. I sang. I pictured butter cows. I admired corn fields. I planned my next visit west.

My first butter cow.